1. I have a modem operating at 33.6Kbps speed, but I can never connect to Info-internet at this speed.
2. When I consult certain Web pages with Netscape or Internet Explorer, with Mac or PC, I receive a message offering me the choice to accept or refuse the transmission or ``cookies``.
3. I have received a busy signal when trying to connect to the Info-Internet server.
4. When I try to establish a connection with Info-Internet server,
   I get the following message: `` invalid login`` or the server repeatedly asks me my password.
5. I am being frequently disconnected from the Info-Internet server (in a Windows 95 environment).
6. I'm experiencing difficulties configuring my e-mail.
7. How do I obtain the latest version of Internet software?

Q1: I have a modem operating at 33.6Kbps speed, but I can never connect to Info-internet at this speed.

A1: The chosen transmission speed at the time of connection to a server depends on the quality of the telephone line (cables) and not on the speed of your modem. When you establish a connection with the Info-Internet server, the modems negotiate a maximum speed to transfer data. If there is interference or parasitism, they decrease their speed to avoid losing too much data. By forcing the speed of 33.6Kbps to each connection, many ``packets`` of data would be badly transmitted and the retransmission of them would reduce the speed by a significant amount.

Q2: When I consult certain Web pages with Netscape or Internet Explorer, with Mac or PC, I receive a message offering me the choice to accept or refuse the transmission or ``cookies``.

A2: ``Cookies`` are very short text files that can be sent to your computer from a Web site without your permission. Don’t worry : It is not a virus. However, they supply information that you are possibly not interested in publicly divulging to the owner of the Web site. If you feel hassled by many messages of this type, it is easy to categorically refuse reception for ``cookies`` with Netscape by deactivating the function `` Accepting a cookie`` in the ``Option`` menu, ``Network preferences`` in ``Protocols``. With Explorer, rest assured that the option ``Warn before accepting cookies`` is selected in the ``Advanced`` section from the ``View`` menu, ``Option``.

Q3: I have received a busy signal when trying to connect to the Info-Internet server.

A3: Despite the fact that we have one of the lowest user per modem ratios, it is still possible to get a busy signal when many subscribers abuse the usage or their unlimited subscription. It is therefore important to disconnect at the end of your Internet session to leave a chance for all to enjoy the same service quality. Corrective measures will be taken towards the users who use their unlimited subscriptions to hold up lines.

Q4: When I try to establish a connection with Info-Internet server,
I get the following message: `` invalid login`` or the server repeatedly asks me my password.

A4: Make sure to correctly enter your user name and your password correctly. Moreover, spaces, special characters and accents are not allowed. If you respect these constraints and the problem persists, contact us to see if the payment of your account has been received.

Q5: I am being frequently disconnected from the Info-Internet server (in a Windows 95 environment).

A5: The disconnection problems are due to several reasons. By making some of the following verification, the majority of the problems should be resolved.

Open the ``Dial-Up Networking`` icon in the ``My Computer`` shortcut. Click on the Info-Internet icon with the right mouse button. In the menu which appears, choose ``Properties``.

1. Make sure the selected modem is indeed the brand of your modem.
2. Click ``Server Type`` and make sure the option ``Software Compression`` is disactivated. Press ``OK``.
3. Click ``Configure`` and verify under ``Maximum Speed`` that the displayed speed corresponds correctly with that of your modem. Make sure the ``Connect at this speed only`` option is disactivated.
4. Click on the ``Connection`` tab. If the ``Disconnect a call if idle…`` box is activated, increase the time period or better yet, deactivate this option by removing the check in the box. Press ``OK`` and ``OK`` again .

The use of an extension to plug your modem to your telephone line may add noise to the line and cause frequent disconnections when interference is unbearable for the modem. At best, avoid using extensions. Howver, if this is necessary, use a ``hardware shaking`` type of extension which is found in most computer stores.

If you use Microsoft Outlook Express :
check your configurations in the ``Tools`` section. Choose the ``Tools`` menu, choose ``Accounts..`` and choose ``Mail``.
The ``SMTP`` server must be ``mail.info-internet.net`` and ``POP3`` must be ``mail.info-internet.net``.
Then, enter your user name and your password.

Q7: How do I obtain the latest version of Internet software ?

A7: Consult the ``FTP`` section on our Web site. You can download all the Internet software you need at no charge.